Frequently Asked Questions (FAQ) – Deal Surf
Welcome to Deal Surf! Below, you'll find answers to some of the most commonly asked questions.
1. Shipping & Delivery
How long does shipping take?
- United States: 7-14 business days
- International: 14-31 business days
Where do you ship from?
We work with trusted suppliers worldwide to ensure the best quality products and pricing. Your order may be shipped from various locations depending on stock availability.
How can I track my order?
Tracking information will be uploaded as soon as possible. You can check your order status on our Track Your Order page.
Do you offer expedited shipping?
At the moment, we do not offer expedited shipping, but we are always looking to improve our services.
2. Returns & Refunds
What is your return policy?
We accept returns within 30 days after delivery. The item must be in its original condition. Contact us at dealsurfshop123@gmail.com for return instructions.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
How long does it take to process a refund?
Once we receive your returned item, refunds are typically processed within 5-7 business days.
3. Orders & Payments
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options displayed at checkout.
Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within 24 hours after being placed. After this period, the order is processed and cannot be changed.
4. Product & Customer Support
Are your products covered by a warranty?
Warranty details vary by product. If you have a question about a specific product, please contact us.
How can I contact customer support?
We prefer that you contact us via our chat function at the bottom right of our page, and we will get back to you as quickly as possible. You can also email us at dealsurfshop123@gmail.com.
5. Account & Login
Do I need to create an account to make a purchase?
No, you can checkout as a guest. However, creating an account will allow you to track orders and save your details for future purchases.
How do I reset my password?
If you've forgotten your password, you can reset it by clicking the "Forgot Password" link on the login page and following the instructions sent to your email.
6. Product Information
Are product sizes available on your website?
Yes, we provide detailed sizing information for most products on their respective pages. If you have additional questions, please reach out to us.
How do I know if a product is in stock?
If a product is out of stock, it will be marked as "Out of Stock" on its page. You can also sign up for stock alerts if you’d like to be notified when the item becomes available.
7. Discounts & Promotions
Do you offer discounts or promotional codes?
We occasionally offer special discounts and promotional codes. Be sure to sign up for our newsletter and follow us on social media for the latest offers!
Can I apply multiple promo codes to one order?
Only one promo code can be used per order. If you have any questions about promo codes, feel free to contact us.
8. Order Issues & Damages
What should I do if I received a damaged item?
We apologize for any inconvenience caused. Please contact us immediately at dealsurfshop123@gmail.com with your order number and photos of the damaged item. We will assist you with a return or replacement.
What if my order is incorrect?
If you receive an incorrect item, please contact us within 7 days of receiving your order, and we will arrange for an exchange or refund.
9. Gift Cards
Do you sell gift cards?
Currently, we do not offer gift cards. However, we are looking into adding this feature in the future.
Can I use a gift card at checkout?
Once gift cards are available, they will be accepted as a form of payment at checkout.
10. Security & Privacy
Is it safe to shop on your website?
Yes, your security is our top priority. We use SSL encryption to ensure all transactions are secure. We also follow best practices to protect your personal information.
Will my personal information be shared with third parties?
We value your privacy. Your personal information is never shared with third parties without your consent, except when required for order fulfillment.
Still have questions? Reach out to us via our chat function, or email us at dealsurfshop123@gmail.com. We're happy to help!